What you need to know when you visit our “Palace of Dreams”

We want you to feel comfortable when you come to the theatre. Here are a few tips to put you at ease, because we want all our guests to remember their theatre visit for all the right reasons!

Theatre Etiquette Tips

No filming or photography

(with or without flash) is allowed during the performance (unless the presenter has given permission for this in promotional materials on our web site). You are encouraged to snap a special memory from your visit inside our auditorium before the show, at interval or once the show has finished. Some productions will notify you if photography is permitted during the curtain call.

No mobile phone use

during the performance as it is highly disruptive to patrons in the seats all around you and our performers. This includes; texting, checking emails, using your phone torch, playing games or checking the time. If you have an urgent situation and need to use your mobile phone, please step out into the foyer for a moment to do so.

No talking or singing

during the show. We understand it is tempting to talk about something that is happening on stage with your friend, however talking during the performance is disruptive to other guests and performers. You can’t sing along either, please leave that to the professionals and save your performance for the trip home. Of course, there are sometimes events that ask you to participate in the fun. So, when the presenter has given permission for this to happen, we’ll let you know in promotional materials and via our web site.

Entering and exiting the theatre 

during the show should be kept to a minimum. If you do need to exit or enter the auditorium, please do so at the end of a song when the audience is applauding, or when directed by an usher. When you return, follow the instructions of our ushers who will get you back to your seat safely and with minimum disruption.

No hats

should be worn during the performance as they can cause an obstruction to the person sitting behind you. If your view is obstructed by the person in front of you, see one of our ushers immediately and they will assist where possible.

Be aware of the personal space

of those patrons sitting either side of you. Try and stay within the boundaries of your seat and do not take up both arm rests. Where possible try not to fidget and keep your feet on the floor.

Rustling of food and drink packaging

can be very disruptive to those around you. Please unwrap your food prior to the performance and take care when holding sweet/lolly or ice cream packaging to not create too much noise.

Listen to our staff

You may be asked to leave the theatre if you or someone in your group is disruptive and does not comply with the instructions from our Front of House team. Our role is to ensure a safe and comfortable environment for all the patrons who are watching the show.

Restless babies and children 

are not uncommon during a 3-hour production. If you find your child has become vocal or too restless to stay in their seat, please step outside into our foyer and you will be able to watch and listen to a live feed of the show until your child is settled enough to return to the auditorium. Please check the age recommendation for the show prior to purchasing your tickets as some shows are not suitable for younger children. 

NO hot food, hot drinks, takeaway food or glass bottles   

are allowed in the auditorium. Our theatre auditorium is not a place to eat whole lunches or dinners. We do understand that you might want to enjoy snacks while watching the show. We have bars in the theatre that provide a range of refreshments suitable for the auditorium. We do NOT allow you to bring your own pre-purchased snacks (lollies, chips, biscuits), soft drinks or glass bottles to the theatre with you.

Theatre bought cold snacks and drinks 

ARE allowed into the auditorium. For everyone’s safety, please keep your glass in your hand (NOT on the floor) in the auditorium and remember to return it to the bar in interval or at the end of the show.

Dress for the occasion 

There is no strict dress code, however we recommend smart casual as a minimum. For many a theatre visit is a special occasion. As you will be seated near other patrons, it is polite to ensure that you are clean and presentable. The theatre temperature can feel cold for some people, so we recommend you bring a light jacket or throw with you.